Accident Man Limited is committed to providing a high standard of customer service to everyone at all times. Any complaints are taken seriously, and in the event that you have a complaint about the service or advice you have received from us, then we want you to let us know so that we can remedy the matter: You can complain:
• In Writing
• By Fax
• By Email
• By Telephone
• In Person
To assist us when dealing with your complaint please ensure that you are able to tell us:
• Our reference number if appropriate
• The nature of the complaint
• Who you have been dealing with
• How you would like your complaint settled
On receiving a complaint we will, within 48 hours:
• Inform you who will be handling your complaint. we will also send you, if you require, a copy of our Internal Complaints Handling Procedure
• Carry out a thorough investigation into your complaint and seek to resolve it as soon as possible, in any event within 28 days
• In default of being able to resolve your complaint, provide you with details of who to contact if you are still not satisfied